Complaints arising from the implementation of the contract of carriage should be directed in writing (by registered mail) to the address of the Carrier or email biuro@followme.pl within a month of the occurrence of the circumstances being the subject of the complaint.

A correctly submitted complaint should include:

• the date the complaint was prepared;
• name and address of the carrier;
• name and surname (company name) and residential address (registered office) of the person submitting the complaint;
• title and justification of the complaint;
• amount of the claim;
• list of attached documents;
• signature of the person authorized to lodge a complaint.

The complaint should be accompanied by a ticket or a photocopy of it, and in the case of a complaint regarding luggage, written confirmation of its damage or loss. The carrier considers complaints within a maximum of one month from the date of its delivery.