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Follow me! FAQ
9 October 2022

My flight will be delayed. Will BERBUS be waiting...

Bearing in mind the comfort of all fellow passengers, the driver will wait a maximum of 15 minutes before departure. However, we will not leave... Read more ›
15 May 2020

How can I submit an opinion, comments, complaints?

Complaints arising from the implementation of the contract of carriage should be directed in writing (by registered mail) to the address of the Carrier or... Read more ›
15 May 2020

Is the passenger insured while traveling?

The passenger is covered by the Carrier’s Accident Insurance (NNW). The insurance only covers situations that may occur during the passenger’s stay on the bus.... Read more ›
15 May 2020

Where is the BERBUS stop at Berlin Brandenburg Airport?

The BERBUS stop is located approx 300 m from the exit of the T1 terminal (PB Busparkplatz T1, 12529 Schönefeld). Read more ›
15 May 2020

What time will BERBUS pick me up on the...

When placing an order for the BERBUS service, you will be asked to provide the pickup address, flight number and your preferred departure time. Based... Read more ›
15 May 2020

Can I pay by card with the driver?

Yes, the driver accepts card payments, during individual journeys please report the desire to pay by card during the booking. Read more ›
15 May 2020

In what currency can the driver pay?

The driver accepts payment in zlotys or euros. You can pay with both cash and cards. In order to efficiently complete the journey, please prepare... Read more ›
15 May 2020

Can another person ride my ticket?

No. The ticket is personal and cannot be made available to a third party. If you want to change passenger details, please contact Customer Service.... Read more ›
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