Bearing in mind the comfort of all fellow passengers, the driver will wait a maximum of 10 minutes before departure. If your flight is delayed,... Read more ›

Complaints arising from the implementation of the contract of carriage should be directed in writing (by registered mail) to the address of the Carrier or... Read more ›

The passenger is covered by the Carrier’s Accident Insurance (NNW). The insurance only covers situations that may occur during the passenger’s stay on the bus.... Read more ›

The BERBUS stop is located just outside the T-1 terminal exit, next to the glass shelters on the arrivals level. Read more ›

When placing an order for the BERBUS service, you will be asked to provide the pickup address, flight number and your preferred departure time. Based... Read more ›

Yes, the driver accepts card payments, during individual journeys please report the desire to pay by card during the booking. Read more ›

No. The ticket is personal and cannot be made available to a third party. If you want to change passenger details, please contact Customer Service.... Read more ›

The Open ticket is valid for a period of six months from the date of the first journey. Read more ›