Loss of luggage is extremely rare on our buses, but you should know what to do in this situation. All complaints about lost luggage should be immediately reported to the Customer Service Office at the phone number (+48) 91 48 50 422. All luggage placed in the luggage compartment should be described, e.g. using a luggage identifier.

The carrier is responsible for lost or damaged luggage, only up to PLN 300. Higher value luggage should be insured individually with the Insurance Company.