Terms and Conditions of Ride Services Follow me! - BERBUS Ridesharing (Appendix No. 3)

I. GENERAL CONDITIONS OF CARRIAGE IN B.P. INTERGLOBUS TOUR

The regulations are based on Article 4 of the Act of November 15, 1984, Transport Law (consolidated text, Journal of Laws 2000 No. 50, item 601, as amended), which specifies the terms and conditions of passenger and cargo transportation by B.P. Interglobus Tour.

The following terms used in the Regulations should be understood as follows:

B.P. Interglobus Tour: Biuro Podróży Interglobus Tour Sp. j. Tomasz Bloch, ul. Szczecińska 15 B/8, 72-100 Goleniów, Szczecin-Centrum District Court in Szczecin, XIII Economic Division of the National Court Register KRS 0000346959 NIP 856-16-78-548 REGON 812419271.
Passenger: a person using the transportation service based on a valid ticket;
Carrier: B.P. Interglobus Tour / Follow me! carrying passengers under permits and licenses issued by the competent public administration authorities;
Ticket: a personal document authorizing travel, which cannot be transferred to another person;
Baggage: movable items carried by the traveler onto the bus;

Purchasing a ticket is tantamount to accepting the “Contractual Conditions of Carriage.”

1. TICKET

1.1 The document authorizing travel is:

in the case of purchase at the office: “Ticket” or “Agreement – Application” hereinafter referred to as the Ticket in these regulations;
in the case of online sales at: www.followme.pl, a printout with “Reservation Confirmation” – hereinafter referred to as the Ticket in these regulations.

1.2. The Carrier sets the ticket price and its validity date. The ticket price is determined according to the current price list.

1.3. The ticket price includes the option to carry two pieces of luggage: one main piece (up to 32 kg) and one piece of hand luggage (up to 15 kg).

1.4. A valid ticket should include:

the passenger’s name and surname as identified during the journey;
specification of the travel destination and the date and time of its start;
the carrier’s name and the stamp of the office issuing the ticket;
the amount paid for the ticket.

1.5. The ticket purchaser is obligated to verify the accuracy of the data contained in the ticket.

1.6. Any changes to the ticket should be stamped and signed by the office making the changes.

1.7. The Carrier offers the following types of tickets for sale:

One-way ticket: a ticket with a specified departure date authorizing a one-way trip from the starting point to the destination;
Round-trip ticket: a ticket authorizing travel in both directions with specified departure dates in both directions;

1.8. The round-trip ticket is valid for 6 months from the start date of the first trip. The one-way ticket is valid until the departure date.

1.9. In the event of cancellation of one direction of travel for a round-trip ticket, the refund will be the difference between the one-way ticket price and the round-trip ticket price, reduced by the costs established in paragraph 3.

1.10. A promotional ticket, i.e., a ticket with a different price from the regular price list available at www.followme.pl, including a ticket purchased through Groupon, Happy Hours ticket, or a 1 PLN ticket, is non-refundable and non-changeable.

1.11. The travel contract becomes effective upon the acceptance of the Ticket by B.P. Interglobus Tour.

1.12. The Passenger may change the transport contract concerning the departure date and destination within the Carrier’s current offer. Upon changing the contract, the passenger pays or receives a refund of the difference in the ticket price.

2. RIGHTS AND OBLIGATIONS OF THE CARRIER

2.1. The Carrier seeks to transport the Passenger and their luggage along the route specified on the ticket.

2.2. The Carrier strives to provide Passengers with suitable travel conditions, following safety and hygiene standards.

2.3. In the event of a vehicle breakdown, the Carrier will take all steps to provide an alternative means of transport to continue the journey.

2.4. For airport transfers, the Carrier is not responsible for damages or delays resulting from:

incorrect or incomplete information about the Passenger’s departure or arrival;
traffic disruptions, border stops, road checks, bad weather conditions, passenger delays, or other random events;
cancellations, changes, and delays in flights.

2.5. The Carrier insures Passengers against the consequences of accidents (NNW) during the journey but is not responsible for damages occurring outside the vehicle.

2.6. The Carrier has the right to refuse to take or drop off a Passenger along the route if the Passenger:

is intoxicated or under the influence of drugs;
does not comply with the “Contractual Conditions of Carriage”;
behaves in a way that is burdensome to other passengers or may threaten the safety, punctuality, or continuity of the journey;
does not possess documents required for crossing borders, does not comply with customs and currency regulations, or transports items requiring extended customs clearance without prior notice to the Carrier, which may delay the bus or minibus clearance at the border;
possesses a ticket obtained illegally or contrary to the Carrier’s regulations or cannot prove that they are the person whose personal data is entered on the ticket;
presents a ticket that shows signs of alteration or forgery;

B.P. Interglobus Tour has the right to refuse baggage transport if its size, nature, or type could delay the vehicle’s departure or affect the border clearance time to the extent that the vehicle’s arrival at the destination would be delayed.

2.6. The Carrier reserves the right to introduce transfers during the journey for logistical or passenger safety reasons.

2.7. Under the “Road Traffic Law” act, the Carrier is not obliged to provide child seats for bus transport. At the client’s request and within available means, the Carrier will transport a child under 12 years old, not exceeding 150 cm in height, in a protective seat or other child transport device.

3. RESERVATION, CANCELLATION, AND TICKET CHANGES

3.1. The transport contract is concluded when the ticket is issued.

3.2. In the case of a reservation made by phone, the contract is concluded when confirmed by the Carrier’s employee. In the case of an online reservation, it is concluded upon receiving “Reservation Confirmation” at the provided email address.

3.3 In the event of trip cancellation, the client will incur a cancellation fee as follows:

Up to 7 days before the departure date: 10%;
Up to 2 days before the departure date: 20%;
Up to 1 day before the departure date or on the day of departure: 95%.

3.4. For trips not reported within the above terms and not utilized, there is no refund for the trip costs.

3.5. For a refund of an online-purchased ticket, there is an additional handling fee of 3% of the gross ticket value for domestic transfers, while for transfers to foreign accounts, the client bears the total transaction costs, which will be deducted from the refund amount due to the client as per the transport regulations, resulting from the use of transaction sites.

3.6. The first change of departure date reported by phone or at the office up to 12 hours before departure or arrival is free, and the fees for subsequent changes are determined individually but cannot exceed 50% of the travel price.

3.7. The Passenger has the right to suspend the ticket for use at a different time up to one day before the trip. The ticket can be suspended on a selected route until the end of the ticket’s validity period, but not longer than six months from the start date of the first trip.

3.8. A previously suspended ticket is non-refundable.

3.9. A ticket purchased at a promotional price, lower than the regular price, including a ticket purchased through Groupon, Happy Hours ticket, or a 1 PLN ticket, is non-refundable and non-changeable.

3.10. No refund of ticket purchase costs is made when:

the ticket validity period has expired;
the ticket is destroyed to the extent that it cannot be identified;
the Passenger does not possess the original ticket.

4. ONLINE PAYMENTS

4.1. The list of offered payments:

mTransfer (mBank)
Blik
Płacę z iPKO (PKO BP S.A)
Płacę z ING (ING Bank Śląski S.A.)
Pekao24przelew
Przelew24 (Santander Bank S.A.)
Millennium – Płatności Internetowe (Bank Millennium S.A.)
Płacę z Alior Banku (Alior Bank S.A.)
Crédit Agricole eprzelew (Credit Agricole Bank Polska S.A.)
Płacę z Inteligo (Inteligo)
T-mobile Banking Services
Płacę z Citi Handlowego (Bank Handlowy w Warszawie S.A. Citi Handlowy)
Płacę z Ideabank (Ideabank)
e-transfer Pocztowy 24 (Bank Pocztowy S.A.)
Getin Bank
Płać z BOŚ (Bank Ochrony Środowiska S.A.)
Volkswagen Bank direct
SGB PBS
Płacę z Noble Bank (Noble Bank)
BNP Paribas
Bank Nowy BFG
PayWay Toyota Bank
Pay Way Podkarpacki Bank Spółdzielczy
ZEN
PayPal
DotPay
PayU
Przelewy24

4.2. The rules and regulations of services offered by payment sites apply to transactions made through them.

4.3. The carrier is not liable for damages resulting from the payment site’s malfunction or failure, as well as other circumstances preventing payment execution.

II. GENERAL TERMS AND CONDITIONS FOR BERBUS SERVICE

This document outlines the terms and conditions under which Follow me! provides the combined transport service BERBUS to the Passenger who places an order for themselves or on behalf of themselves and other passengers. The service involves combining several Passengers who have flights from Berlin Brandenburg Airport at a similar time and transporting them to this airport by Follow me! in a way that enables each of them to make their flight check-in. Users are picked up from addresses they specify at a time determined by Follow me!, which may differ by up to 2 hours from the preferred time indicated by the User (shown as “Departure Time” on the www.followme.pl website in the BERBUS service order form). In the case of picking up Users from Berlin Brandenburg Airport, the order of dropping off individual passengers is determined by the carrier Follow me!.

1. INTRODUCTORY INFORMATION

What are BERBUS rides? This is a ridesharing service (combining rides) that fits into the trends of sustainable development. The User uses the website www.followme.pl in the BERBUS tab to specify the travel conditions: the day (date), the preferred departure time (which is listed in the order form as “Departure Time”), the flight time, and the pickup address. Follow me! then selects the other Users and organizes a combined trip so that everyone makes it in time for their flight check-in. Thanks to this solution, the User gets a trip tailored to their preferences, and by combining several Users into one transfer, the cost of the ride is shared among all Users. The trip is serviced by a modern and comfortable minibus or bus. During the ride, there is an opportunity to use free Wi-Fi. Follow me! reserves the right to change the means of transport from a Mercedes V-class to another if deemed necessary.

2. TERMS AND CONDITIONS FOR THE BERBUS SERVICE

2.1. Placing an Order

To place an order for the BERBUS service, visit www.followme.pl, then select the BERBUS tab. In the respective fields, enter the following: in the “From:” field – the User’s pickup address/Berlin Brandenburg, in the “To:” field – Berlin Brandenburg/User’s drop-off address, in the “Departure:” field – the date of departure, in the “Departure Time:” field – the preferred departure time. In the “Passengers:” field, specify the number of adult passengers and the number of children.

In the next step, the User is redirected to the “Trip Selection” page. At this stage, they will see the cost of the trip and general options, such as the number of reserved seats (as indicated by the passengers in the previous step) and the number of luggage pieces (depending on the number of indicated passengers), and make their selection using the “Select” option.

In the following step, the User provides the details of each passenger. At this stage, they can also access additional options. Additional options include choosing a child seat depending on weight, equipment (ski equipment, bicycle, baby stroller, musical equipment), and extra luggage (from 15 to 32 kg). Additional options are charged, and prices are visible next to each of them. In the “Your Journey” field, you can check the total cost of the trip, including the selected additional options.

In the next step, after selecting additional options, the User proceeds to the summary by clicking on the “Proceed to Summary” field.

In the “Summary and Payment” tab, you need to provide the details of the person booking the trip and tick the appropriate consents for processing data to make the payment for the trip.

The last step is to make a payment. To do this, click on the “Pay Now…” field. The system automatically redirects the User to the payment gateway, where, by selecting the appropriate form, the User will pay for the trip.

After making the payment, a payment confirmation will be sent to the specified email.

At this stage, the User’s role ends. During this time, Follow me! sets individual information, and then, on the day before the trip, contacts the User to inform them about the final pickup time from the specified address.

2.2. Passenger Pickup

The pickup time for each Passenger is determined by Follow me!, taking into account the time needed to reach the Berlin Brandenburg Airport and the time required for each User’s airport check-in. When picking up Users from Berlin Brandenburg Airport, the pickup time is set by Follow me!, considering the arrival times of Users qualified for the scheduled shared ride. In an extraordinary situation, such as a flight delay, the driver waits for the User for a maximum of 10 minutes from the time set as the departure time.

The BERBUS service driver stops right outside the terminal T-1 at the glass shelters located at the arrivals level. An illustrative map of the way to the parking lot can be found here: (link to the map). The price of the ride depends on the pickup/drop-off location of the User in the Szczecin area.

2.3. Order Cancellation

The client has the right to cancel the BERBUS service order at no cost if the cancellation occurs more than 7 days before the date of travel. In case of cancellation within 7 to 3 days before the scheduled departure, the client is entitled to a refund of 90% of the ticket value. If the trip is canceled 2 days before the scheduled departure, the client is entitled to a refund of 80% of the ticket value. However, if the client cancels the trip up to 24 hours before the scheduled departure, they are entitled to a 5% refund of the ticket value. Free cancellation is also possible when the departure time proposed by the User differs from the one set by Follow me! by more than 2 hours.

2.4. Payment

For Users using the BERBUS service, this is a 100% prepayment. Payment must be made via the website at the end of the service reservation process. In the case of a phone reservation, the service must be paid for at least 48 hours before the planned trip.

2.5. COVID-19 Procedures

Booking a Ticket made by the Passenger is equivalent to accepting the COVID-19 procedures in Follow me! vehicles described in detail on the website: COVID-19 Procedures in Follow me! vehicles.